No work should be carried out in a household which is isolating because one or more family members has symptoms - unless it is to remedy a direct risk to the safety of the household. When working in a household where somebody is clinically vulnerable, but has not been asked to shield, for example, the home of someone over 70, prior arrangements should be made with vulnerable people to avoid any face-to-face contact, for example, when answering the door. All parties involved should be particularly strict about hand washing, coughing and sneezing hygiene, such as covering your nose and mouth and disposing of single-use tissues.

What to expect from us:

• We will stay updated with the latest guidance and considering how it can be applied to our work. 
• Wash hands on arrival and maintain social distancing when entering the home.  
• Washing our hands more often than usual for 20 seconds using soap and hot water, particularly after  coughing, sneezing and blowing our nose. Reducing the spread of germs when we cough or sneeze by  covering our mouth and nose with a tissue, or our sleeve (not our hands) if we don’t have a tissue and throw the tissue in a bin immediately, then wash our hands.  
• Cleaning regularly touched objects and surfaces using our regular cleaning products to reduce the risk of  passing the infection on to other people. Communicating with households prior to any visit to discuss how  the work will be carried out to minimise risk for all parties.  
• Maintaining social distance as far as possible.  
• Using back-to-back or side-to-side working (rather than face-to-face) whenever possible. 
• We will bring our own food and drink and having breaks outside where possible.  
• Removing all waste and belongings from the work area at the end of a shift and at the end of a job and  placing in your bin, skip or preassigned place. 
• We will have our own supplies of hand sanitiser, face masks & disinfectant spray. In the event we need to go  into another room from where we are working (such as to use the bathroom) we will wipe down with an  antibacterial wipe.  

What we expect from you:

• To read this prior to our arrival and contact us if you have any queries.  
• On arrival, to ensure the household understands the social distancing and hygiene measures that should be  followed once work has commenced.  
• To dispose of waste and packaging, unless we have included provisions to do so in your quote, such as a skip. 
• Maintaining good ventilation, for example, keeping windows open.  
• To keep 2m distance at all times. It is preferred for a barrier to be kept between you and our workers – such  as a door or wall by being in another room if possible leave all internal doors on work routes open to  minimise contact with door handles. Identifying busy areas across the household where people travel to,  from or through, for example, stairs and corridors, and minimising movement within these areas.